Royal Farms in Smyrna, DE Open now

Reviews about Royal Farms

• ★ ★ ★ ★ ☆

  December 17, 2019, by Donald B. Reeder
  The Restrooms are sometimes clean and sometimes not. The customer service is pretty good and the store is usually clean. There are a huge number of gas pumps with windshield cleaning supplies. Outside trash bins are normally full but with the volume of cars going thru, it must be hard to keep up with. They also have a pretty decent brush less carwash.
• ★ ★ ★ ★ ★

  June 10, 2019, by Edith Montuori
  I decided to try the car wash back on January 24. Something in the car was scratched the hood, front panel, and passenger door on my car. I filed a complaint online, and was contacted by the store manager the next day. I went in, and she took pics and forwarded them to the home office. Candice did everything she was supposed to do. Corporate looked at the beginning of the tape, and decided that it could not be their car wash. I went back to Candice, and she sent them another note explaining the re-set in order for me to actually get my car washed. I have sent 2 more online complaints...they do not have a telephone number that you can actually speak to someone...and to date have not heard another word. I recently received a telephone call from Corporate. They are requesting better pictures, and an estimate for repairs. Hopefully this will be taken care of shortly. 3/6/18 I have just heard back from Royal Farms Corporate. I have to say, they are very fair, and will be sending me a check to have may car fixed. Bravo to a company that actually takes care of their customers.